Limited Warranty Policy
Last Updated: December 29, 2025
At Sleepal, we design our products to help you rest better and live well. We take pride in the craftsmanship and reliability of our devices. This Limited Warranty Policy (“Warranty”) describes your rights and our obligations for products purchased in the United States via www.sleepal.ai, the Sleepal mobile app, or authorized Sleepal retailers.
1. Warranty Coverage
Sleepal warrants that your Sleepal-branded device and included accessories (“Product”) will be free from defects in materials and workmanship under normal residential use during the warranty period described below.
This Warranty applies only to the original consumer purchaser and is non-transferable.
It gives you specific legal rights under the Magnuson-Moss Warranty Act and other applicable U.S. laws.
2. Warranty Period
product type
warranty coverage
notes
Sleepal Smart Device
(hardware unit)
12 months from original purchase date
Covers defects in materials or
workmanship under normal residential
use.
Sleepal Accessories
(power adapter, cables, mounts,
etc.)
12 months from original purchase date
Applies to included or separately sold
accessories.
Gift Units
12 months from the buyer’s original
purchase date
Warranty begins on the original purchase date. Recipient may need to provide proof of purchase.
Demo / Promotional Units
Not covered unless expressly stated by Sleepal in writing.
Units provided for testing, display, or marketing are excluded.
Proof of purchase (receipt, invoice, or order confirmation) is required to validate warranty eligibility.
3. Extended Warranty Plans
For eligible devices, customers may purchase an Extended Warranty Plan within 30 days of original purchase.
Available extensions include:
+1 Year or +2 Years of additional coverage (paid).
These plans extend your total coverage period up to three (3) years from the original purchase date.
Terms and availability vary by region and retailer.
4. What This Warranty Covers
If a covered defect occurs during the warranty period, Sleepal will, at its discretion:
Repair
the Product using new or refurbished parts;
Replace
the Product with a new or equivalent model; or
Refund
the original purchase price if repair or replacement is not possible.
Any repaired or replacement product is covered for the remainder of the original warranty period or 90 days, whichever is longer.
5. What This Warranty Does Not Cover
This Warranty does not cover:
Normal wear and tear (such as batteries or protective coatings that are designed to diminish over time), cosmetic damage (including but not limited to scratches, dents and broken plastic on ports), or surface scratches;
Damage caused by misuse, abuse, neglect, liquid contact, or accidents;
Improper installation, maintenance, or operation contrary to Sleepal’s instructions;
Damage from power surges, lightning, or environmental exposure;
Unauthorized modification, repair, or alteration of any kind;
Use with third-party accessories, adapters, or power supplies not approved by Sleepal;
Software or app-related issues not caused by hardware malfunction;
Loss or corruption of data, sleep records, or personal information.
Important:
Sleepal products are not medical devices. They are designed for general wellness and lifestyle purposes only and are not intended for diagnosis, treatment, or prevention of medical conditions.
Manufacturers, suppliers, or publishers, other than Sleepal, may provide their own warranties to you – please contact them for further information. Sleepal does not warrant that the operation of the product will be uninterrupted or error-free. Sleepal is not responsible for damage arising from failure to follow instructions relating to the product’s use.
6. Gift & Demo Units
Gift Units:
Covered under this Warranty beginning on the original buyer’s purchase date. The gift recipient must present the original order number or proof of purchase.
Demo / Promotional Units:
Devices provided for marketing, testing, or demonstration purposes (including “Not for Resale” or “Sample” units) are not covered unless expressly stated in writing by Sleepal or required by applicable law.
7. How to Obtain Warranty Service
If you experience a product issue covered under this Warranty:
Provide your order number, proof of purchase, product serial number (if available), and a description of the issue.
Sleepal may request photos, videos, or diagnostic details to verify the claim.
If approved, we’ll issue a Return Merchandise Authorization (RMA) and shipping instructions.
Ship the product securely packaged. Sleepal will cover the cost of returning the repaired or replacement unit to you.
8. Warranty Service Options
Depending on your case and location, Sleepal may provide:
Repair Service
– conducted at an authorized Sleepal service facility;
Replacement Service
– a new or refurbished unit of equal performance;
Refund
– the original purchase price refunded to your payment method if repair/replacement is not feasible.
Sleepal may use refurbished or equivalent components for service.
9. Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law:
Sleepal’s total liability under this Warranty shall not exceed the original purchase price of the Product;
Sleepal shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, sleep data, or profits;
Any implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of this Limited Warranty.
Some states do not allow limitations on implied warranties or the exclusion of incidental damages, so these limitations may not apply to you.
10. Legal Rights
This Limited Warranty grants you specific legal rights. You may also have other rights that vary from state to state. If you believe your warranty rights have been violated, you may pursue resolution through state small-claims court or applicable consumer protection authorities
11. Policy Updates
Sleepal reserves the right to modify or update this Limited Warranty Policy at any time. The latest version will always be available on our website and will take effect on the date posted above.
Contact Us
Sleepal Customer Support
www.sleepal.ai
22000 Opportunity Way, Dock 1–5
Riverside, CA 92518
United States
Monday – Friday, 9:00 AM – 6:00 PM CST
