Terms of Service
Last Updated: October 24, 2025
IMPORTANT:
These Terms apply to customers located in the European Economic Area (EEA) and the United Kingdom.
Please read them carefully before using the Sleepal website, mobile app, or purchasing any Sleepal products.
PART I – Terms of Use
1. General
1.1 The Sleepal website ("Website") and mobile application ("App") are operated by Sleepal Inc.,represented in the EEA & UK by Sleepal Europe Ltd., 22 Bishopsgate, London EC2N 4BQ, United Kingdom.
Contact: support@sleepal.ai
1.2 By accessing or using the Website, App, or any Sleepal products or services, you agree to these Terms of Service. We may update them from time to time; continued use means you accept the revised version. We may update these Terms of Service from time to time. For significant changes, we will notify you by reasonable means, including by email, on the Website or through a prominent notice within the App before the changes take effect. Continuing to use our services after receiving the notification indicates your acceptance of the revised version.
1.3 Sleepal products and services are designed for general wellness and lifestyle improvement. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Please always consult with your physician or other qualified healthcare provider before starting or modifying any sleep, fitness, or wellness program. Never disregard or delay seeking professional medical advice because of Sleepal’s products and/or services.
If you have or suspect you have a sleep disorder (e.g., persistent insomnia, snoring with apnea, excessive daytime sleepiness, arrhythmia, nocturnal breathing difficulty), or have concerns about your health based on data or insights from the Sleepal products and services, promptly consult a licensed physician or other qualified healthcare provider.
Sensors and algorithms of Sleepal’s products and services may be affected by environmental conditions, wear/placement, device compatibility, and individual variability. Sleepal does not guarantee the accuracy or completeness of sleep stage, heart rate, motion, or other metrics. Such data is provided for trend reference and home self-management only. Clinical diagnosis or treatment requires professional medical evaluation and laboratory/clinical testing. You agree not to use Sleepal products and/or services to make any medical decisions (including starting, changing, or stopping medications or therapies). Any health-related decisions should be made under the guidance of a qualified healthcare professional.
Unless expressly stated, Sleepal products and services have not been reviewed or approved by the U.S. Food and Drug Administration (FDA) and are not intended to meet medical device regulatory requirements.
1.4 Your personal data is processed in accordance with our Privacy Policy and Cookie Policy, which comply with the General Data Protection Regulation (EU 2016/679) (“GDPR”) and the UK Data Protection Act 2018.
These policies explain what personal information we collect, how we use it, and the rights you have under data-protection law.
1.5 You must be at least 16 years old (or the legal age of majority in your country) to use or purchase through the Website.
2. AI Insights and App License
2.1 The Sleepal App uses automated analytics and artificial-intelligence algorithms to generate personalized sleep insights and environment-related recommendations.
2.2 Processing of biometric or special-category data (e.g., heart-rate or sleep-pattern information) takes place only with your explicit consent under Article 9(2)(a) GDPR.
2.3 You may withdraw consent at any time via your account settings or by contacting support@sleepal.ai.
2.4 The Sleepal App and firmware are licensed, not sold. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely with authorized Sleepal devices. Sleepal may update or modify software to maintain functionality or security.
2.5 You understand and agree that all AI-generated insights and recommendations are provided for informational purposes only. You are solely responsible for deciding whether and how to act on these recommendations. Sleepal is not liable for any consequences resulting from your adoption of or reliance on such recommendations.
3. Liability and Disclaimers
To the fullest extent permitted by law, Sleepal shall not be liable for indirect, incidental, or consequential losses.
Nothing in these Terms limits or excludes liability for death, personal injury, or fraud caused by Sleepal’s negligence.
The Website and App are provided “as is” and “as available.” Sleepal does not guaranteenuninterrupted or error-free operation or that the Website or App are free of viruses or other harmful components.
4. Governing Law & Jurisdiction
For EEA users: These Terms are governed by the laws of Ireland, and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
For UK users: These Terms are governed by the laws of England and Wales, and disputes shall be resolved in the courts of England and Wales. Mandatory consumer-protection provisions of your country remain unaffected.
5. Online Dispute Resolution (EU only)
If you reside in the EEA, you may use the European Commission Online Dispute Resolution (ODR) platform https://ec.europa.eu/consumers/odr.
Sleepal’s email for ODR purposes is support@sleepal.com. Sleepal is not obliged to, and may choose not to, participate in alternative dispute-resolution proceedings.
PART II. Terms of Sale
1. Formation of Contract
Your order becomes binding when Sleepal sends you a Shipment Confirmation email. Sleepal reserves the right to decline orders if products are unavailable, payment fails, or there are pricing or description errors.
2. Price, Tax, and Delivery
2.1 All prices are shown in the applicable local currency and include VAT unless otherwise stated.
2.2 Delivery dates are estimates. Sleepal is not liable for delays due to carriers, customs, or events beyond its reasonable control.
2.3 Risk in the products passes to you upon delivery; title transfers only once payment is received in full.
3. Right of Withdrawal (Consumers only)
You have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.
The withdrawal period expires 14 days after you (or a nominated third party) receive the goods.
Certain exceptions apply—for example, sealed items unsealed after delivery for health or hygiene reasons.
Full instructions are in our Return & Refund Policy.
4. Warranty & Guarantees
4.1 Legal Guarantee (EU / UK) Sleepal products are covered by a two-year legal guarantee of conformity, as required by EU Directive (EU) 2019/771 and the UK Consumer Rights Act 2015.
This means Sleepal is responsible for any lack of conformity existing at delivery or appearing within two years (or within the period prescribed by local law).
4.2 Commercial Limited Warranty In addition, Sleepal offers a two-year limited hardware warranty covering defects in materials or workmanship under normal use.
This excludes wear & tear, cosmetic damage, consumables, and misuse or modification.
4.3 Extended Warranty Plan Customers may purchase an optional Extended Warranty Plan providing up to two additional years of coverage.
4.4 These guarantees operate in parallel and do not affect your statutory consumer rights.
5. Returns & Refunds
Returns are accepted in line with the Return & Refund Policy.
Products must be returned in original condition and packaging unless defective.
6. Software License and Compliance
Nothing in this Section 6 affects your non-excludable statutory rights and remedies under applicable EU or UK consumer laws.
6.1 Reverse Engineering Prohibition. Except to the extent expressly permitted by applicable law that cannot be waived by contract, you will not, and will not permit any third party to, reverse engineer, decompile, disassemble, decrypt, derive source code from, discover underlying ideas or algorithms of, or otherwise attempt to access non-public implementation details of Sleepal’s products and services or any software, firmware, or applications. If reverse engineering is necessary for interoperability and allowed by law, you must first provide written notice to us and limit such activities to the minimum extent permitted, cooperating with us in good faith.
6.2 Territory/Geographic Restrictions. Sleepal’s products and services and related software are offered in certain countries/regions and are subject to local laws. We make no representation that Sleepal’s products and services are appropriate or available in all jurisdictions. You may access and use Sleepal’s products and services only in countries/regions where we support and lawfully provide them, and you are responsible for compliance with all laws applicable to your location. Certain features, content, or services may be unavailable due to geographic, language, partner, or regulatory limitations. If you move to an unsupported region, we may suspend or limit access without liability.
6.3 Auto-Updates and Change Notice. To improve security and performance, we may automatically download and install updates, upgrades, patches, and modifications (collectively, “Updates”) to the software, firmware, or applications that are part of Sleepal’s products and services. Some Updates may change or remove features. By using Sleepal’s products and services, you authorize us to push and install such Updates to your devices. We will provide reasonable notice of material changes (e.g., in-app notices, release notes, or website postings). Where an Update requires additional terms or system permissions, we will prompt you before installation. Where required by law, you may defer non-critical Updates in settings; however, we may require installation of critical security Updates.
6.4 Export Control and Sanctions Compliance. You represent and warrant that: (a) you are not located in, and you will not export, re-export, transfer, download, or otherwise make available the Services or any software, technology, or direct products thereof to, any country/region, entity, or individual subject to EU, UK, or (where applicable) U.S. sanctions or export control restrictions; (b) you are not listed on EU/UK sanctions lists, the U.S. Treasury Department’s SDN List, the U.S. Commerce Department’s Entity List, Denied Persons List, or similar restricted party lists; and (c) you will comply with all applicable export, re-export, anti-circumvention, and sanctions laws and regulations, including the EU Dual-Use Regulation (Regulation (EU) 2021/821 and amendments), UK Export Control Orders and sanctions regimes, and, where applicable, the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR, if applicable), and OFAC sanctions. You will not use Sleepal’s products and services for any prohibited end uses (including, without limitation, weapons of mass destruction, restricted dual-use applications, or other prohibited end uses). We may, where we reasonably believe a violation has occurred or may occur, suspend or terminate the Services in accordance with applicable law and conduct required screening and reporting. This clause does not limit your non-excludable rights under applicable law.
7. Limitation of Liability
Sleepal shall not be liable for indirect or unforeseeable losses. Total liability for any claim arising from a sale shall not exceed the amount paid for the product.
Nothing in these Terms limits statutory rights or liability that cannot be excluded by law.
8. Governing Law & Disputes
For EEA users: Irish law applies; Irish courts have jurisdiction.
For UK users: English law applies; English courts have jurisdiction. Mandatory consumer-protection provisions in your place of residence continue to apply.
Contact Us
Sleepal Europe / UK Support
www.sleepal.ai
+1 (888) 629-4882
22000 Opportunity Way, Dock 1–5
Riverside, CA 92518
United States
Monday – Friday, 9:00 AM – 6:00 PM CST