Shipping Policy
Last Updated: October 24, 2025
Shipping Methods
We offer three delivery services: Standard, Express, and International Shipping.
Orders will be delivered to the address provided at checkout. If you wish to send items to multiple addresses, please place separate orders for each destination.
Please note: P.O. Box addresses are not accepted as valid shipping addresses.
Standard Shipping
Orders are dispatched within one business day and typically arrive within 2–3 business days.
Delivery estimates are shown at checkout.
Expedited Shipping
Orders placed before 12:00 CET ship the same business day.
Orders placed after 12:00 CET ship the next business day.
Orders placed after 12:00 CET on Friday ship the next Monday (excluding public holidays).
Expedited delivery dates will appear at checkout.
International Shipping
International orders are usually delivered within 7–15 business days, depending on destination and customs processing.
Delivery Summary
Country / region
Shipping method
Shipping Cost
Estimated Delivery time
United Kingdom
Standard Shipping
Free
5-7 Business Days
United Kingdom
Express Shipping
GBP £14.99
2-5 Business Days
EU Member
Countries
Standard Shipping
Free
5-7 Business Days
EU Member
Countries
Express Shipping
EUR € 14.99
2-5 Business Days
Other Countries
Beyond (EU/UK)
International Shipping
Please contact Customer Support
5-15 Business Days
Other Countries
Beyond (EU/UK)
Express Shipping
Please contact Customer Support
5-15 Business Days
For delivery to countries beyond the EU/UK, please contact Customer Support to receive a customized quote.
Order Status Updates
1. Order Confirmation
After receiving your confirmation email, please allow 1–2 business days for processing. During this time your order is being prepared for dispatch.
2. Shipping Confirmation
Once shipped, you will receive a second email containing your tracking number and courier details.
3. Delivery Tracking
You can track your shipment in two ways:
Via the tracking link in your shipping confirmation email, or
By logging into the Shopify Shop App using the same email address used at checkout.
Important Information
Delays and Liability
Sleepal is not responsible for shipping or delivery delays caused by severe weather, natural disasters, customs, carrier delays, or other events beyond our control. Once the parcel leaves our fulfillment center, delivery timing is the responsibility of the carrier. However, if there are any courier-related delays, upon your request for help, we will make reasonable efforts to actively work with the carrier on your behalf to resolve the issue and ensure your order is delivered as soon as possible.
Risk and Loss
All purchases are made under a shipment contract. This means that risk of loss for products pass to the customer once the order is delivered to the carrier. The title for items transfers to the customer upon Sleepal’s receiving all payments for such goods.
Claims Processing
Sleepal monitors and logs all reports of lost, missing, incorrect, or damaged items. You must report such issues within 7 calendar days of the order being marked as delivered. For issues related to product defects, please refer to our Limited Warranty Policy.
For incorrect or damaged items, please include supporting photos with your report. Sleepal reserves the right to limit or refuse reshipments or refunds at its discretion in accordance with this policy and your statutory rights under applicable consumer protection law.
If a courtesy reshipment is issued, that replacement shall be covered by a new warranty and return and refund rights pertaining to applicable policies.
Duties and Taxes
Local taxes and import duties may apply in certain countries and are not included in the shipping costs listed above.
Responsibility for all such charges lies with the buyer or recipient. Because Sleepal ships internationally, we cannot guarantee compliance with every nation's import regulations.
If uncertain, please check with your local customs office before placing an order.
Contact Us
Sleepal Customer Support
www.sleepal.ai
+1 (888) 629-4882
22000 Opportunity Way, Dock 1–5
Riverside, CA 92518
United States
Monday – Friday, 9:00 AM – 6:00 PM CST