Return & Refund Policy
Last Updated: October 24, 2025
At Sleepal, we design our products to improve your rest and wellbeing. We hope you'll love your Sleepal device, but if for any reason you are not completely satisfied, this Return & Refund Policy explains your options and our obligations under EU and UK consumer protection law.
This Policy applies to purchases made through www.sleepal.com and covers products sold and shipped within the European Union (EU) and the United Kingdom (UK).
1. Your Statutory Right to Cancel (14 Days)
1.1 If you are a consumer residing in the EU or UK, you have the legal right to change your mind within 14 days of receiving your product and request a refund—without giving any reason.
The 14-day period begins on the day you (or someone you nominate) receive:
(A) the product(s), or
(B) the last product, if multiple items in one order were shipped separately.
1.2 Your right to cancel does not apply to:
(ii) Products or accessories sealed for hygiene reasons once unsealed after delivery (e.g., fabric eye covers, silicone contact pads, or other personal-use items).
If you return a bundle that included sealed accessories, please keep any unsealed hygiene items but return the main device, we will deduct the value of those unsealed hygiene items from your total refund. Your statutory rights regarding defective products remain unaffected.
2. Additional Sleepal Satisfaction Guarantee (30 Days)
2.1 In addition to your statutory rights, Sleepal offers a 30-Day Satisfaction Guarantee. If, within 30 days of delivery, you are not satisfied with your Sleepal device, you may return it for a refund, provided that:
(A) the product has been used in accordance with the Sleepal App or User Manual;
(B) it is returned with its original packaging and all included accessories; and
(C) it shows no excessive wear, damage, or modification.
2.2 This guarantee does not apply to products purchased in final sale, clearance, or non-returnable promotional events.
3. Return Eligibility and Conditions
3.1 We can only process returns for products purchased directly from www.sleepal.com.
If you purchased from an authorised retailer or marketplace (e.g., Amazon), please contact them directly for return instructions.
3.2 Returned products must be in the same condition as received: undamaged, clean, and complete with original packaging and accessories.
(A) For returns under the 14-Day Statutory Right to Cancel: You have the right to inspect the product to establish its nature, characteristics, and functioning. However, if your handling of the product goes beyond what is necessary and reduces its value, we are entitled to make a deduction from your refund to reflect this diminished value or refuse the return.
(B) For returns under the 30-Day Satisfaction Guarantee: The product must be returned in a like-new condition, showing no excessive wear, damage, or modification, and must be complete with its original packaging and all included accessories.
Failure to meet these conditions may reduce your refund amount or result in refusal of the return, to the extent permitted by law.
4. How to Request a Return
To start a return, please contact our Customer Support Team at support@sleepal.ai and include:
Your full name and order number;
Proof of purchase (invoice or confirmation email);
Product model and serial number (if available);
Description of your reason for return;
Photos of the product and packaging condition (if applicable).
Once approved, our team will issue a Return Authorization (RMA) and provide shipping instructions.
Returns must be shipped within 14 days of receiving your RMA.
5. Return Shipping options
You may choose either option below:
(A) Sleepal's pre-paid return label (deduction of standard shipping cost from your refund), or
(B) Arrange your own shipping using a tracked courier at your own expense.
We are not responsible for packages lost in transit if you use your own courier without proof of tracking.
6. Damaged or Defective Products
6.1 All Sleepal products are inspected before shipment. If your order arrives damaged or defective, please:
Take clear photos of the packaging and product immediately upon receipt;
Take clear photos of the packaging and product immediately upon receipt;
Contact support@sleepal.ai withing 7 days of delivery.
6.2 We will promptly offer you a replacement, repair, or refund, depending on your preference and availability.
Please keep all original packaging to facilitate investigation and shipping insurance claims.
6.3 Reporting damage beyond 7 days may delay processing but does not remove your statutory rights under EU or UK law regarding faulty goods.
7. Free Gifts, Bundles, and Promotional Offers
7.1 If your purchase included a free gift or bundle promotion, the following applies:
To receive a full refund, the free gift(s) must also be returned, unless otherwise stated in the promotion's terms.
If you return part of a bundle (e.g., "Buy 2 Get 1 Free"), all items in the bundle must be returned for a full refund. Partial returns may result in partial refund adjustment.
7.2 Free or promotional items cannot be refunded or exchanged separately.
8. Refund Processing and Criteria
8.1 We will issue a full refund (including standard shipping costs, if any) for:
(A) Orders cancelled before shipment;
(B) Incorrect or wrong-model items received;
(C) Products damaged upon delivery and reported within 7 days.
8.2 Refunds for voluntary returns (statutory or 30-Day Guarantee):
Refunds include the price paid for the product plus standard delivery cost (if any), but exclude express or premium shipping services.
If the product value has been reduced due to handling beyond what is necessary to establish its nature and function, we may reduce the refund accordingly.
If you use Sleepal’s pre-paid label, the standard return shipping fee will be deducted from your refund.
8.3 Refunds are processed within:
14 days after we receive the returned product, or
14 days after you provide proof of return (whichever comes first).
8.4 All refunds are issued to your original payment method, unless you request otherwise.
We may withhold reimbursement until we have received the product or evidence of its return.
9. Order Cancellation
9.1 You may cancel your order before dispatch at no cost by contacting or by contacting support@sleepal.ai or via our Live Chat Support.
9.2 If the order has already shipped, it will be processed as a return in accordance with this Policy.
10. Fair Use & Abuse Prevention
10.1 We value fair and transparent returns. However, repeated or excessive returns may indicate misuse.
If we detect an unusual pattern of returns or abuse, we reserve the right to refuse service, deactivate related accounts, or limit future purchases to the extent permitted by law.
10.2 If you believe a return was refused in error, please contact our support team to discuss a resolution.
11. Policy Updates
Sleepal reserves the right to update or modify this Return & Refund Policy at any time.
The latest version will always be available on our website and will take effect on the date posted above.
Contact Us
Sleepal Customer Support
www.sleepal.ai
+1 (888) 629-4882
22000 Opportunity Way, Dock 1–5
Riverside, CA 92518
United States
Monday – Friday, 9:00 AM – 6:00 PM CST